In this article:
How to change your password if you cannot log in.
If you can't log in, you can reset your password by choosing 'Forgotten your Password?' from the log in page.
You will then be prompted to enter your registered email address and select 'Reset My Password'. If the email address you entered is registered with us, an email will be sent to that address and you'll receive a link to reset your password.
How to change your password whilst you are logged in.
If you want to change your password while logged in to your account, select 'Account' on the left-hand side of the screen, followed by 'Settings'.
Here, you can choose 'Change my Password' You'll then be prompted to enter your current password, followed by a new password.
Please make sure to never share your password with anyone else and don't write it down.
A secure password usually contains more than 10 characters and includes a mixture of letters, numbers, capital letters, and symbols.
If you have any further questions, please do not hesitate to contact us. We are available 08:00-18:00 via Live Chat and E-mail: firstname.lastname@example.org