To fully verify your account we need several documents to help us confirm your identity.
You can upload them using our Document Uploader.
The standard documents that we request are :
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Proof of your identity: A Driving License or Passport photo that shows your name, date of birth, and the issue date.
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Proof of your address: A recent utility bill or bank statement clearly showing your full name, current address, dated within the last three months. We can't accept bank statements from online banks.
Any proof of address document must be less than 3 months old and should show the same address you used to register with us.
Other documents may be requested at any time.
Please make sure to use high-resolution images with all details fully visible, so we can review them.
We will review your documents within 24-48 hours of their submission.
Please note that we operate under a strict privacy policy. Only trained staff can handle the documents you send to us. These are also stored in a secure location in accordance with Data Protection Laws.
If you have any further questions, please do not hesitate to contact us. We are available 07:00-01:00 via Live Chat and E-mail: care@merkurslots.com