We offer several options for account closure at MERKUR SLOTS, depending on whether you are looking for a short-term, long-term, or permanent closure.
In this article:
Overview & Account closures.
If you feel you are at risk of developing a gambling problem, we would recommend that you consider closing your account using our Self-Exclusion option. This prevents you from gambling at MERKUR SLOTS for a specified period of time, with the option to self-exclude for 6 months, 12 months, 18 months, 2 years, and 5 years.
Otherwise, you can select an Account Closure, or an Account Pause, which allows you to take a short break from playing with us.
You can request a closure, Self-Exclusion, or Account Pause by contacting customer support via Chat or Email and we will be able to assist you with this.
Alternatively, you can find all three closure options yourself by selecting 'Account' on the left-hand side of your screen when logged in, then choosing 'Safer Gambling Tools'.
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You will not be able to log in to your account.
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You won’t receive any marketing communications during the pause.
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You will still be able to play on other gaming websites.
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At the end of the Account Pause, your account will automatically be reopened.
You can select an Account pause lasting 24 hours, one week, three weeks, and six weeks.
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You will not be able to log in to your account.
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You will receive any marketing communications.
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You cannot reopen your account until your selected Self-Exclusion period has ended
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After this period you will need to contact our Customer Care team to reactivate your account.
Once your selected duration has passed, you will need to contact the Customer Care team and request that they reopen your account.
Our Customer Care team will contact you via telephone and ask you a few questions. They will also request that you sign a letter of consent to confirm that you wish to have your account reopened if you have previously self-excluded.
If you have any further questions, please do not hesitate to contact us. We are available via E-mail: care@merkurslots.com