To use your Free Spins, you need to launch the game they are eligible for. Your Free Spins will automatically start once the game has loaded. Please be sure to play the exact game, and not a variation of the game.
If you are already playing a game when your Free Spins are credited, you may need to refresh the page or reload the game to see and use your Free Spins.
If you can't find your Free Spins please contact us and we will be able to advise you accordingly.
If you have any further questions, please do not hesitate to contact us. We are available via E-mail: care@merkurslots.com