For security purposes, withdrawals are directed back to the payment method you used to fund your MERKUR SLOTS account. This is due to the Closed Loop Policy.
If you're being prompted to withdraw your funds to a specific payment method and you'd like to direct your withdrawal to an alternative one, we'll need to remove the former payment method from your account.
To remove a previous payment method, you'll need to contact our Customer Care team either via Chat, or by emailing them at firstname.lastname@example.org
We'll also need you to provide us with a new payment method for us to be able to process the withdrawal. Other documentation may be requested at any time for added security.
If you have any further questions, please do not hesitate to contact us. We are available 08:00-18:00 via Live Chat and E-mail: email@example.com