The reason your deposit could be still pending may be that your bank may not have finalised or honoured the transaction.
Deposits are usually instant, so try refreshing the page if it does not show immediately. However, there may be a small delay depending on the payment method used.
If your deposit takes longer than 5 hours, it is best to check the account that you transferred the money from to check if the funds have been deducted. If the funds have been deducted, please contact our Customer Care Team.
When we receive the funds, they will be credited to your MERKUR SLOTS account. Please ensure the payment has been finalised by your payment provider and that it is not flagged as 'Pending'.
If your funds have not been deducted from your account or credited to your MERKUR SLOTS account, you may need to contact your bank or payment provider to find out why.
If you have any further questions, please do not hesitate to contact us. We are available 07:00-01:00 via Live Chat and E-mail: firstname.lastname@example.org