These are some of the most common reasons for a failed deposit:
Incorrect information: Check your card details and try again
Expired card: Make sure your card has not expired or is not due to expire this month
Insufficient funds: Check your available balance and try again
Card blocked for online gaming transactions: Contact your bank to confirm if they allow online gaming transactions
3D Verification failed: This usually means you have entered the incorrect information and it does not match the information held by the security protocol
After checking the above, we would recommend that you try to make your deposit again. If this fails, you might need to contact your bank to find out why the transaction was declined.
You can also contact our Customer Care team and we'll forward your query and details to our payments team.
If you have any further questions, please do not hesitate to contact us. We are available 07:00-01:00 via Live Chat and E-mail: firstname.lastname@example.org