Why do we apply safety limits?
As part of our ongoing commitment to ensuring our players enjoy a safe and responsible experience with us, we always endeavour to make sure that player protection is at the forefront of everything we do.
We regularly monitor activity on a player's account and at times during this process, we may apply a temporary safety limit to the account while we conduct our review.
We will email you informing you of the new temporary limit amount, so please check your inbox for further information. This will tell you if we require further documentation such as documentation showing your source of funds, which may allow us to increase the current safety limit.
If we do require source of funds documentation, simply log into your account and follow the on-screen instructions.
Why do we need this?
A Source of Funds check is a process we use to confirm and verify where the funds you use to play with us come from.
At MERKUR SLOTS, Source of Funds checks are handled by the payments department – the team responsible for tackling financial crime and making sure we comply with the relevant laws and regulations.
If we ask to see any proof of your Source of Funds, then you can upload the relevant documents using our Document Uploader to attach the required documents.
What documents do you need?
We would require specific documents that contain proof of where you are receiving the funds that you are using to play at MERKUR SLOTS.
This could be any of the following:
- A copy of your recent payslips.
- Bank Statements.
- Documents that show the sale of personal assets (car, house, etc.).
- Proof of inheritance.
What can I do if I want to increase my limit further following a review?
If following a review of the account, you wish to increase the safety limit further, we would need additional documentation to support your request. Once further supporting evidence is provided, we will review your limits and inform you of the outcome, usually via email. However, there is no guarantee that any further changes to your limit will be applied.
Any information you provide us will be held in the strictest confidence in accordance with the stringent Data Protection laws we adhere to.
For further information, please see our Terms And Conditions.
If you have any further questions, please do not hesitate to contact us. We are available 07:00-01:00 via Live Chat and E-mail: firstname.lastname@example.org